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Frequently Asked Questions

Q: There was a problem with my order. How do I proceed?

Please email orders@notw.com with an explanation of the situation. You may also contact our customer service line at 1-888-888-1906. We sincerely apologize for any problems you've experienced with your order. Unfortunately from time to time, these issues arise, and we will do everything in our power to ensure your complete satisfaction. Thank you!

Q: How do I change or cancel my order?

NOTW would be happy to change or cancel your order as long as it has not yet shipped. Please call us at 1-888-888-1906 to make order changes. You can also email us at orders@notw.com. However, since email is not the fastest way to communicate, it is usually best to call.

Q: When will my order ship?

Most orders shipping from our Corona, CA location normally ship within 3 business days of being placed, and are processed Monday through Friday. If you ordered an item that is made-to-order or that is shipping from a different location, the shipping times may vary and delivery estimates will be listed on the product page.

Q: How do I track my shipment?

Once your order is shipped, you will receive a confirmation email that contains your tracking number.

Q: What is your return or exchange policy?

At NOTW, we understand that buying clothes and apparel over the internet can be somewhat intimidating since you cannot try on the items before you buy them. For this reason, we are more than happy to refund or exchange items that do not fit properly or do not meet your expectations, provided they do not list that they are non-returnable on the product page. For more information regarding refunds and exchanges, please visit our returns page. All returned items must be in brand new, unworn, and unwashed condition with no signs of wear in order to be accepted back.

Q: Do you ship to international addresses, APOs, or PO Boxes?

Yes. International shipments will be processed and shipped within 3 business days of the order being placed. International, APO, and PO Box shipments will be sent via USPS First Class or Priority Mail, depending on the option selected.

Q: How long will my order take to arrive?

Delivery estimates are listed on the product page for each item. For orders shipping from the Corona, CA warehouse, the shipping map below can be used to determine estimated transit times once the order has been shipped.

Q: What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, Discover, JCB, and American Express) and Paypal.

Q: What is the difference between women’s and junior’s sizing?

The biggest difference between women’s and junior’s sizing is the cut. The shoulders are smaller on junior size tops and the general cut is more narrow and is a tighter fit.

Q: Will there be any additional charges for international shipments?

Each individual country and region has a local customs office. For all international shipments, this office has the ability to choose what, if any, they are going to charge for inspecting the contents of international orders. Sometimes they do not charge anything. Other times, though few and far between, they have charged fees in excess of $50. Ultimately it is the decision of your local customs office to determine not only to delay the delivery of your order, but also charge any additional fees they so choose before they release your order to you.

Q: Can I submit a design?

Yes, you can submit your design ideas to http://www.canvasthreads.com/.

Q: Does NOTW offer an affiliate program?

Yes. NOTW is part of the AvantLink affiliate network. To learn more or apply for this program, visit this link.

Q: Can I be certain that NOTW products I purchase were not manufactured in sweat shops?

All of the factories we work with are compliant to fair trade laws.

Q: Is it safe to buy online from NOTW?

Please click here to view NOTW's privacy policy. At NOTW.com, we protect the integrity of our customers' credit card information. We use 128-bit Secure Socket Layer (SSL) technology to protect the security of your credit card information as it is transmitted to the payment processor. Since NOTW never actually sees your credit card information, we do not keep it on file unless requested.

Q: Does NOTW share my personal information with anyone else?

No we do not. NOTW respects your privacy and will not share, sell, or distribute any of your personal information to third parties. For more information, please view our privacy policy.

Q: Does NOTW wholesale their products to other companies?

Yes. NOTW wholesales the NOTW product line. For more information regarding NOTW, please visit our NOTW wholesale site or email us at info@notwwholesale.com.

Q: Is NOTW hiring?

Sales Associate, Lead, and Key Holder positions are available at our Riverside, CA store location!

If you are a hard worker, if you have a gift for sales, if you want to reach thousands for Jesus, NOTW may be for you! NOTW combines sales with evangelism, to save and empower lives! Responsible and results driven sales clerks need only apply.

• MUST HAVE GIFT IN SALES AND A GIFT IN EVANGELISM

• MUST HAVE A HAPPY AND ATTENTIVE SERVANTS ATTITUDE

• MUST BE COMFORTABLE PRAYING FOR AND WITH PEOPLE

Candidates must attend to and greet people immediately at stores. Must be mature and effective, suited for a fast paced environment. Please drop by the store for an application.

TO APPLY: Fill out the application and Retail Supplement, and bring both copies to the NOTW Riverside store for review. The store address can be found here.

"Be joyful always; pray continually; give thanks in all circumstances, for this is God's will for you in Christ Jesus." - 1 Thessalonians 5:16-18

Q: How do I change my email address?

To change your email address for your Express Checkout, Street Team account, or Wishlist, please log in here.

Q: Can I exchange an item I purchased online in a NOTW Store?

Yes you can. Please simply print out your NOTW.com Order confirmation, and bring this along with the product you are desiring to exchange. Inform the store staff that you have purchased the merchandise online and let them know what you'd like to exchange the products for. Unfortunately, at this time, in-store returns of online merchandise is not available.

Q: Why did I have to pay extra money when my international shipment arrived?

Each individual country and region has a local customs office. For all international shipments, this office has the ability to choose what, if any, they are going to charge for inspecting the contents of international orders. Some times they do not charge anything. Other times, though few and far between, they have charged fees in excess of $50. Ultimately it is the decision of your local customs office to determine not only to delay the delivery of your order, but also charge any additional fees they so choose before they release your order to you.

Q: Why aren’t customs duties included in the shipping costs?

Each individual country and region has a local customs office. For all international shipments, this office has the ability to choose what, if any, they are going to charge for inspecting the contents of international orders. Some times they do not charge anything. Other times, though few and far between, they have charged fees in excess of $50. Ultimately it is the decision of your local customs office to determine not only to delay the delivery of your order, but also charge any additional fees they so choose before they release your order to you.

Q: How do I get sponsored by NOTW?

If you are an artist or a band interested in becoming one of NOTW's sponsored bands, please email us at info@notw.com with any pertinent information. Please be very detailed in the email with any information you feel would be beneficial to our decision. Thank you for your interest in the NOTW Ministry.

Q: The size/color/style I want is out of stock at this time. When will you be getting more in?

As a retail merchant we have styles which often go out of stock and will not be brought back into stock. NOTW makes every effort to stock enough sizes of every one of our products. However, occasionally we run out of certain styles. Since we are constantly adding new designs to our stores, it is possible that some older styles will not be reprinted. If you have any questions or suggestions regarding our clothing selections, please email us at info@notw.com.

Q: Why do your prices seem so high?

I would ask you to please fairly compare NOTW to other comparable mall stores. Our mission is to glorify God by sharing the grace, truth and love of Jesus. To do this, NOTW stores are placed in malls. It is in these high rent, high traffic malls, where you find most of the lost. The quality we offer is next to none, and the message needs to be placed on quality products that are worthy of secular shoppers, in order to effectively witness to them. Our shirts range from $19 - $28, just like all other branded clothing stores in the mall, and here again we know that you can get $9 shirts at Wal Mart. We also periodically have customer appreciation sales where select customers are able to come in and take advantage of half price and sale items. Please enter your email address in the "Email Exclusives" box on the left side of this window below the navigation menus. With all that said, we are working hard to increase our assortment of lower priced $14 shirts.

Q: Why did my jewelry/shirt/book purchase ship separately from the other items in my order?

We have a third-party vendors who ship their products seperately from their warehouse.

Most orders will ship within 3 business days. Please note that if you choose a custom inscription, your order may take up to 5 business days to ship. If there is a delay in your order for any reason, you will be immediately notified by e-mail or phone.

Q: Why is international shipping so expensive?

The international shipping rate only charges the bare minimum to help cover the cost. The average amount spent per international shipment is about $22 USD, if not more. We would like to offer lower rates to our customers, but our sales volume does not compare to other retailers. Currently, the least expensive method we have available for our online orders is USPS International Priority Mail. Generally, it will take about 3 weeks to arrive to most international locations. We do not currently have a discount for international shipments, so we will not be able to lower the costs yet. We are currently investigating ways to be able to ship internationally for a lower cost.

Q: Do I have to pay sales tax?

8.00% sales tax is added only to orders where the billing address is located in California.

Q: Can I place an order over the phone?

Yes, you can reach us by our toll free number Monday through Friday, 8am to 5pm at 1-888-888-1906. Any other time, please leave us a message, or send us an email, and we will do our best to get back to you by the next business day.

Q: Does your clothing run large or small in comparison to other brands?

While the men's sizes offered on our website are normal in comparison to most clothes, the Junior's sizes run slightly small. More often than not, customers request exchanges from smaller sizes to larger ones rather than from larger ones to smaller sizes.

Q: Do your clothes shrink considerably when washed?

The majority of our t-shirts our made from 100% cotton that is NOT pre-shrunk. If the item is manufactured with pre-shrunk cotton, it will be noted in the product description. Like most clothing made from 100% cotton, the item will experience normal shrinkage when washed for the first time. 

Q: How should I wash my NOTW t-shirts?

Most of our clothing can be washed in the same way you would wash normal t-shirts. If there are special wash instructions, they will be listed in the product description on this site and on the product tag. In order to get the longest life out of your t-shirts, we recommend turning them inside out before washing them in order to protect the prints on the shirts.

Q: How do I enter and apply an online gift certificate to my purchase?

While viewing your shopping cart, towards the bottom of the page there are two fields where you can enter your gift certificate number, and the password the person who sent you the gift certificate made for you. Fill in these fields and click “Apply” to use the certificate.

Q: How do I apply an online coupon to my purchase?

While viewing your shopping cart, towards the bottom of the page, there is a field where you can enter your coupon code. This code is not case sensitive, but it must be complete in order to work. Enter your code in this field, and click “Apply” to get your discount. The status of the application will be displayed in red at the top of your cart with a white background.

Q: Do you offer gift receipts?

No, we do not at this time.

Q: Does NOTW charge re-stocking fees for returns?

No, NOTW will gladly refund the entire purchase price minus the cost of shipping to your credit card for all valid returns. For more information on how to submit your return, please visit our returns page.

Q: Where can I send my return/exchange?

In order to process a return, please fill out our returns form and send it along with the products to:

NOTW.com
Attn: Returns
169 Radio Rd #8
Corona, CA 92879

After we receive your return, please allow 7-10 days for us to process your refund or exchange.

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Customer Service

Phone: 1-888-888-1906
Hours: 8 AM - 5 PM PST
Email: info@notw.com