Clothing
Returns
C28
would be happy to refund or exchange any clothing item that does not fit or did
not meet your expectations. Please return the item in re-sellable, unwashed
condition along with the original packaging and tags.
Music
and DVD Returns
C28
will be happy to refund or exchange any CD or DVD that is
unopened in its original package. If the CD or DVD is
defective, please return it along with the original casing.
Jewelry
Returns:
Most of the jewelry on C28.com ships directly from the manufacturer. Made-to-order items are not eligible for returns or exchanges. Please view the product page for details.
Accessory
Returns
Please
return all accessory items along with their original packaging and resalable
condition.
Sticker
Returns
Although
C28 makes every effort to protect our stickers from damage during shipping,
occasionally a sticker may become smudged or bent during delivery. In this
situation, please contact us at 1.888.888.1906 or email us at returns@c28.com and we will promptly send you a new sticker. There is no need to return the
damaged sticker.
Defective Products
C28 will make every effort to exchange or credit for defective items quickly. If you think your merchandise is defective, please return it along with a completed return form explaining the defect.
Please include a comment on the return form with the amount
that it cost you to ship the defective item back. C28 will reimburse shipping charges (up to $10.00) on any item found to be defective.
4 Step Return
and Exchange Instructions:
-
Please
review the guidelines listed above regarding the types of
product(s) to be returned.
-
Request a return shipping label using the lookup box at the top of this page.
-
Please
fill out the return form on the back side of your packing
slip or download and print a new return
form. On the form, please include the order number,
the item(s) you wish to return, the items you wish to
exchange for (if applicable), and your return address
information. In addition, if you are requesting another
item of a different size or style, please check the
website first for availability. Finally, if there is a
price difference between the returned and the items
requested, please include your credit card
information for the difference amount.
- Once you receive your return label via email, print it out and tape it to your package. Drop off your package at a United States Post office mailbox, or a designated Fedex location (depending on which label you receive)
Please
allow us up to 7 business days in order process your return or refund
your credit card after receiving the shipment. In the
event that you need your return handling to be expedited,
please email us at returns@c28.com,
and we will make every effort to speed up the processing
of your request. |
