Returns & Exchanges Easy, 90 day returns with *FREE shipping on returns and exchanges. *Free return and exchanges shipping for US orders only.
No-Hassle, 90 Day Returns!
We understand that buying clothes and apparel over the
internet can be somewhat intimidating since you cannot
actually try on the items before you buy them. For this
reason, we are more than happy to refund or exchange any item
that does not fit properly or does not meet your expectations
within 90 days of original purchase date. (Paypal purchases can only be refunded up to 60 days after purchase)
purchased on C28.com can be exchanged at any C28
store, for either store credit or an exchange of
equal or lesser value only. You can also choose to
return your order for an exchange, refund or store
credit via mail using the instructions below.
Before reviewing our simple 4-step return process listed at
the bottom of this page, please review the following
C28 is happy to refund or exchange any clothing item that does not fit or did
not meet your expectations. Please return the item in re-sellable, unwashed
condition along with the original packaging and tags.
Music and DVD Returns
C28 will be happy to refund or exchange any CD or DVD that is
unopened in its original package. If the CD or DVD is
defective, please return it along with the original casing.
Most of the jewelry on C28.com ships directly from the manufacturer. Made-to-order items are not eligible
for returns or exchanges. Please view the product page for details.
Please return all accessory items along with their original packaging and resalable condition.
Although C28 makes every effort to protect our stickers from damage during shipping,
occasionally a sticker may become smudged or bent during delivery. In this
situation, please contact us at 1.888.888.1906 or email us at
and we will promptly send you a new sticker. There is no need to return the
C28 will make every effort to exchange or credit for defective items quickly. If you think your merchandise
is defective, please return it along with a completed
return form explaining the defect.
Please include a comment on the return form with the amount
that it cost you to ship the defective item back. C28 will reimburse shipping charges (up to $10.00) on
any item found to be defective.
4 Step Return and Exchange Instructions:
Please review the guidelines listed above regarding the types of product(s) to be returned.
Request a return shipping label using the lookup box at the top of this page.
Please fill out the return form on the back side of your packing
slip or download and print a new
On the form, please include the order number,
the item(s) you wish to return, the items you wish to
exchange for (if applicable), and your return address
information. In addition, if you are requesting another
item of a different size or style, please check the
website first for availability. Finally, if there is a
price difference between the returned and the items
requested, please include your credit card
information for the difference amount.
Once you receive your return label via email, print it out and tape it to your package.
Drop off your package at a United States Post office mailbox, or a designated Fedex
location (depending on which label you receive)
Please allow us up to 7 business days in order process your return or refund
your credit card after receiving the shipment. In the event that you need your return handling
to be expedited, please email us at
and we will make every effort to speed up the processing
of your request.