We understand that buying clothes and apparel over the
internet can be somewhat intimidating since you cannot
actually try on the items before you buy them. For this
reason, we are more than happy to refund or exchange any item
that does not fit properly or does not meet your expectations
within 30 days of original purchase date.
For Christmas gifts, C28 will
accept returns and exchanges for up to 90 days.
Items
purchased on C28.com can be exchanged at any C28
store, for either store credit or an exchange of
equal or lesser value only. You can also choose to
return your order for an exchange, refund or store
credit via mail using the instructions below.
Before
reviewing our simple 4-step return process listed at
the bottom of this page, please review the following
guidelines:
|
Download
C28's Return Form |
Clothing
Returns
C28
would be happy to refund or exchange any clothing item that does not fit or did
not meet your expectations. Please return the item in re-sellable, unwashed
condition along with the original packaging and tags.
Music
and DVD Returns
C28
will be happy to refund or exchange any CD or DVD that is
unopened in its original package. If the CD or DVD is
defective, please return it along with the original casing.
Jewelry
Returns:
Please
return all jewelry items in its original packaging with all tags attached. To return a Spirit and Truth Jewelry item, please
contact Spirit and Truth by
calling
661-373-5378.
Accessory
Returns
Please
return all accessory items along with their original packaging and resalable
condition.
Sticker
Returns
Although
C28 makes every effort to protect our stickers from damage during shipping,
occasionally a sticker may become smudged or bent during delivery. In this
situation, please contact us at 1.888.888.1906 or email us at returns@c28.com
and we will promptly send you a new sticker. There is no need to return the
damaged sticker.
Defective Products
C28 will make every effort to exchange or credit for defective items quickly. If you think your merchandise is defective, please return it along with a completed
return form explaining the defect.
Please include a comment on the return form with the amount
that it cost you to ship the defective item back. C28 will reimburse shipping charges (up to $10.00) on any item found to be defective.
4 Step Return
and Exchange Instructions:
-
Please
review the guidelines listed above regarding the types of
product(s) to be returned.
-
Please
fill out the return form on the back side of your packing
slip or download and print a new
return
form. On the form, please include the order number,
the item(s) you wish to return, the items you wish to
exchange for (if applicable), and your return address
information. In addition, if you are requesting another
item of a different size or style, please check the
website first for availability. Finally, if there is a
price difference between the returned and the items
requested, please include your credit card
information for the difference amount.
-
Ship
the returned items to the address below. For your protection, we suggest returning your merchandise
with a shipping method that offers a tracking or delivery
confirmation number.
C28.com
ATTN: Returns
169
Radio Rd
Corona, CA 92879
-
Please
write you order number on the outside of the package
Please
allow us up to 3 business days in order process your return or refund
your credit card after receiving the shipment. In the
event that you need your return handling to be expedited,
please email us at returns@c28.com,
and we will make every effort to speed up the processing
of your request.
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